Changes between Version 1 and Version 2 of TracSupport


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Timestamp:
Jul 30, 2012 5:30:51 PM (12 years ago)
Author:
trac
Comment:

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  • TracSupport

    v1 v2  
    11= Trac Support = 
    22 
    3 Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [http://trac.edgewall.org/wiki/MailingList mailing list] and the project wiki. 
     3Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [trac:MailingList mailing list] and the [trac: project wiki]. The latter is the authoritative source for the TracGuide (administrator and user guides for Trac). 
    44 
    5 There is also an [http://trac.edgewall.org/wiki/IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there. 
     5There is also an [trac:IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there. 
    66 
    77Before you start a new support query, make sure you've done the appropriate searching: 
    8  * in the project's [http://trac.edgewall.org/wiki/TracFaq FAQ] 
    9  * in past messages to the Trac [http://blog.gmane.org/gmane.comp.version-control.subversion.trac.general?set_user_css=http%3A%2F%2Fwww.edgewall.com%2Fcss%2Fgmane.css&do_set_user_css=t Mailing List] 
    10  * in the Trac ticket system, using either a [http://trac.edgewall.org/search?q=&ticket=on&wiki=on full search] or a [http://trac.edgewall.org/query?summary=~&keywords=~" ticket query]. 
     8 * in the project's [trac:TracFaq FAQ] 
     9 * in past messages to the [http://groups.google.com/group/trac-users Trac Users Mailing List] 
     10 * in the Trac ticket system, using either a [trac:search:?q=&ticket=on&wiki=on full search] or a [trac:query: ticket query]. 
     11 
     12Please '''don't''' create a ticket in trac.egdewall.org for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly! 
    1113 
    1214---- 
    13 See also: [http://trac.edgewall.org/wiki/MailingList MailingList], [http://trac.edgewall.org/wiki/CommercialServices CommercialServices] 
     15See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:CommercialServices]